We want you to love what you buy! However, if for any reason, you are unhappy with your purchase, you may send all unworn merchandise in resaleable condition with all tags attached back to us within 14 days of shipment date for a store credit or refund. Shipping and Handling fees are non-refundable.
Please follow the steps detailed below:
1. Fill out the return section of your receipt and enclose it with your return.
2. Securely wrapped packages must be returned prepaid by the customer in the original packaging, if possible.
3. We suggest you ship all items through UPS or any other shipping methods with tracking capabilities. We cannot accept C.O.D. deliveries. If you are using United States Postal Service, please get delivery confirmation.
***Please note we are not responsible for lost packages! We cannot stress how important it is to send your package via a shipping method that has adequate tracking capability. We have had customers' lose their return in the mail due to lack of insurance or tracking information. We cannot issue a refund if your package is lost or damaged. Shipping and handling on returned merchandise is non-refundable.
Please send your return to:
Stars and Infinite Darkness
Attn: Lily Shih
409 13th Street, #1
Brooklyn, NY 11215
4. Once we receive the item(s), we will issue you a refund or store credit (your choice). Store credit will be available immediately for use on the website. If you would like to make exchange, we will issue you a store credit and you can make a new purchase through the website. Refunds will be applied within 5 business days to the credit card you used to make the purchase. You will be emailed when your return is processed. |